Phonecalls, Reception-Desks & Small-talk

I want you to introduce yourself in isiZulu – it’s the beginning of getting a better handle on conversation, and it’s often the first point of contact on the phone or at a reception desk.

Always remember to start with the usual greetings, and to end with the usual goodbyes. In phone conversations, it is sufficient simply to say ‘Sawubona’ and ‘Yebo, Sawubona’.

1. Introductions: Zazisa!

If you’re in a group of people speaking isiZulu, you might be told ‘Zazisa!’, which means ‘Introduce Yourself!’

When introducing yourself ngesiZulu, there are a few basic things to get right. Firstly, all names begin with u-. If your name in English starts with a consonant sound, that’s easy (uCullen, uJames, uLydia etc.) – but what if your name starts with a vowel?

Then you still start with the u-, but you have a small pause (called a hiatus) between it an the start of your name, indicated in isiZulu spelling by the insertion of a dash or hyphen: u-Olivia, u-Iris, u-Adam, etc.

If your name has an R in it, traditional isiZulu-speakers will struggle and may change it to an L sound. Likewise, if your name has a TH sound in it, isiZulu-speakers may pronounce it as the English T sound.

A person can either say “it’s-[name]” or “I-am-[name]” as an introduction ngesiZulu:

nguCullen or nginguCullen

ngu-Olivia or ngingu-Olivia

Listen to the following recording to hear how this sounds:

An added element to introductions is your surname. Now, surnames are formed differently in different languages, and isiZulu is very different from English. You can get away with adding your surname to what you just practised, but the proper way is to do the following:

ngingu[name] wakwa[surname] (I am [name] of the household of [surname])

Listen to the following recording to hear how you say it.

You’ll get the hang of it! Later phrasebook sections will look at the complexities of naming yourself in relation to others, especially if you are married, a parent, or a member of a royal household.


2. Telephone Conversations: izinkulumo ngocingo

Some of you may hate conversations over the phone, but in a culture that is primarily oral and aural like isiZulu, voice-communications are essential parts of learning the language. Here are some key phrases to help with this aspect of things.

ngubani okhulumayo?
or
ubani okhulumayo?
who’s speaking?
nguSipho wakwaMkhize okhulumayoit’s Sipho Mkhize speaking
ngubani ofuna ukukhuluma naye?
or
ufuna ukukhuluma nobani?
whom are you looking to speak with?
or
you want to speak with whom?
ngifuna ukukhuluma no[name]
or
ngicela ukukhuluma no[name]
I want to speak with [name]
or
I would like to speak with [name]
uyasikhuluma isiNgisi na?
or
ukhuluma isiNgisi?
do you speak English?
cha, ngikhuluma isiZulu.no, I speak isiZulu.
yebo, ngikwazi ukukhuluma isiZuluyes, I know how to speak isiZulu
cha, angikhulumi isiNgisino, I don’t speak English
cha, angikwazi ukukhuluma isiNgisino, I do not know how to speak English
ngicela uphindeplease repeat
angizwanga kahleI didn’t hear properly
angizwa kahleI am not hearing properly
akekho kwamanjethe person is not here currently
yebo, ukhonayes, the person is here
uzobuya nini?when will the person return?
uzobuya ngo[number]
or
… kusasa
or
… ngomhlomunye
or
ngesonto elizayo
the person will return at [time]
or
… tomorrow
or
… the day after tomorrow
or
… next week
kulungilethat’s okay
ngicela umtshele ukuthi ngimshayele ucingo
or
ngicela umtshele ukuthi ngizame ukumthola
I request that you tell the person that I phoned them
or
I request that you tell the person that I tried to get them
ngizomthumela imeyili
or
ngizomthumela imesiji / umyalezo
or
ngizophinda ngizame ngesinye isikhathi
I will send them an email
or
I will send them a message
or
I will try again another time
siyabongathank you

If you listen to the following recording you will be able to hear the phrases at slow, normal and fast pace – it does take a bit of getting used to, so be sure to practise ‘ngicel’uphinde’ as much as you can!


3. Reception-Desk: edeskini lokwamukela

When you have a physical meeting, quite often your first interaction will be at the reception of the place you’ve gone to, with the person behind the desk. Have a look at the following table to see the key phrases you’ll need when you go there.

ngingu[name]I am [name]
ngiyi[profession]
e.g. ngiyintatheli

or

ngingu[profession]
e.g. ngingummeli
I am [profession]
e.g. I am a journalist

or

I am [profession]
e.g. I am a lawyer
ngine-appointment no[name]


or

nginomhlangano no[name]
I have an appointment with [name]

or

I have a meeting with [name]
kunomhlangano we[company] oqala ngo[time]there’s a meeting of [company]
which starts at [time]
ubuyaphi?

or

uvelaphi?
where are you coming from?

or

where are you from?
ngibuye e[place]

or

ngivela e[company]
I am coming from [place]

or

I come from [company]
nginguthishaI am a teacher
ngingummeliI am a lawyer
ngingunogadaI am a security guard
ngingubaba ka[name]

or

ngingumama ka[name]
I am [name’s] father

or

I am [name’s] mother
ngiyindoda ka[name]

or

ngiyinkosikazi ka[name]
I am [name’s] husband

or

I am [name’s] wife
ngize ukuyolanda incwadi

or

ngize ukuyolanda ibhokisi / iphakeji

or

ngize ukubhuka isikhathi
I’ve come to fetch a document

or

I’ve come to fetch a box / package


or

I’ve come to book a time
ngicela ubhale igama

or

ngicela ubhale imininingwane
I request that you write your name

or

I request that you write your details

Listen to the following recording to here these interactions in slow and normal time.


4. Small Talk: ingxoxo-nje

Some people hate small-talk, but it really is social glue! The phrases in the following table will really come in handy in any situation, and it really helps if you practise them until they are perfect and easy-to-retrieve while you think of something more meaningful to say.

ngubani igama lakho?

or

ubani igama lakho?
what is your name?

or

what’s your name?
usebenzelaphi?

or

usebenzaphi?
where do you work?
wenza muphi umsebenzi?

or

unamuphi umsebenzi?
what work / job do you do / have?
uhlalaphi?where do you live?
kukude!

or

kuseduze!

or

akukude!
that’s far!

or

that’s close by!

or

that’s not far!
usushadile?

or

ushadile?
are you married?
yebo, sengishadile

or

yebo, ngishadile

or

cha, angishadile

or

cha, angishadanga

or

cha, angakashadi
yes, I am already married

or

yes, I’m married

or

no, I’m not married

or

no, I haven’t married

or

no, I’m not yet married
unabantwana?

or

bangaki abantwana?
do you have children?

or

how many children?
yebo, nginabantwana

or

cha, anginabo

or

ba[number]

or

nginomntwana owodwa
yes, I have children

or

no, I don’t have children

or

there are [number]

or

I have one child
ngumfana noma yintombazane?it’s a boy or it’s a girl?
ngumfana

or

yintombazane
it’s a boy

or

it’s a girl
ngijabule ukukwaziI am happy to know you
ngijabule ukukubonaI am happy to see you
nami ngijabulileI am also happy
ube nohambo oluhle

or

ube nosuku oluhle

or

ube nelanga elimnandi

or

ube nobusuku obumnandi
have a good trip

or

have a good day

or

have a good day

or

have a good evening

That’s it for small-talk for now (weather is coming in another instalment). So all that remains is to listen to the recording below, and then you are all set for basic chit-chat.

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